Services
- Team & culture surveys
- Facilitating values
- Embedding OKR & continuous improvement
- TeamLife software
Situation
- Previous market leader, struggling to recruit and retain staff
- High levels of psychosocial risk (notably, work volume, poor work life balance, occasional aggression and harassment by customers)
- Unappealing, challenging new industry requirements
- Fractured relationships and resentment within team, breakdown of trust
Approach
- Initiated program to reconnect staff to business and enrol them in journey of change
- Reinvigorated culture and established new framework to enhance the experience of work.
- Initiated continuous improvement philosophies with short term refresh cycles, to improve agility and seize market share
- Commenced 'real-time' soft skills training
- Deployed TeamLife software to help the team track progress, confidence and changes to psychosocial hazards
- Commenced engaging with staff on week basis to help drive progress, keep the team in track, and ensure that the objectives desired by management were achieved.
Impact/Outcome (6 weeks)
- Measurably improved culture
- Measurably reduced stressors
- Improved operational systems