TeamLife improves performance, culture & wellbeing

Services

• Team & culture surveys
• Facilitating values
• Embedding OKR & continuous improvement
• TeamLife software 

Situation

• Previous market leader, struggling to recruit and retain staff
• High levels of psychosocial risk (notably, work volume, poor work life balance, occasional aggression and harassment by customers)

• Unappealing, challenging new industry requirements
• Fractured relationships and resentment within team, breakdown of trust

Approach

• Initiated program to reconnect staff to business and enrol them in journey of change
• Reinvigorated culture and established new framework to enhance the experience of work.
• Initiated continuous improvement philosophies with short term refresh cycles, to improve agility and seize market share
• Commenced 'real-time' soft skills training
• Deployed TeamLife software to help the team track progress, confidence and changes to psychosocial hazards
• Commenced engaging with staff on week basis to help drive progress, keep the team in track, and ensure that the objectives desired by management were achieved.

Impact/Outcome (6 weeks)

• Measurably improved culture
• Measurably reduced stressors
• Improved operational systems